💰 Refund Policy
1. Overview
At Axion Gadgets, we want you to be satisfied with your purchase. If you are not happy with your order, we are here to help.
This Refund Policy explains when and how refunds, returns, and replacements are processed.
2. Returns Eligibility
You may request a return or refund within 1–2days of delivery.
To be eligible:
- Item must be unused and in original packaging
- Proof of purchase is required
- Item must not be damaged by the customer
3. Refunds
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
If approved:
- Refund will be processed to your original payment method
- It may take 5–10 business days to reflect in your account
4. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery
- Provide clear photos or video proof
After verification, we will offer:
- Free replacement OR
- Full refund
5. Non-Refundable Cases
We do NOT provide refunds in the following cases:
- Incorrect shipping address provided by customer
- Change of mind after order has been shipped
- Product has been used or damaged by customer
- Late delivery due to courier or customs delays
6. Shipping & Delivery Time
As we work with international suppliers:
- Standard delivery time: 7–15 business days (Australia)
- Delays may occur due to customs or courier issues
Please note: shipping delays are not eligible for refunds unless the package is confirmed lost.
7. Lost Packages
If your order has not arrived within 20 business days, please contact us.
We will:
- Investigate with the shipping carrier
- Offer a replacement or refund if confirmed lost
8. How to Request a Refund
To request a refund or return, contact us at:
📧 Email: axion-gadgets@protonmail.com
📱 WhatsApp: +923157531971
Include:
- Order number
- Reason for request
- Photos/videos (if applicable)
We respond within 24–48 hours.
9. Changes to This Policy
We may update this Refund Policy at any time. Changes will be posted on this page.